Refund Policy of Heltop

Effective Date: 01/08/2025

At Heltop, we are committed to providing high-quality digital services and products (websites, automation, digital marketing, SaaS, training, workflows, etc.).
However, due to the nature of digital products and customized services, our refund policy is as follows:

1. Digital Products (Workflows, Automations, Training, SaaS, etc.)

• All delivered digital products (workflows, automations, training modules, SaaS access, etc.) are considered final and non-refundable, as they are immediately accessible upon purchase.

• No refunds will be issued once the product has been downloaded, delivered, or activated.

2. Customized Services (Web Development, Marketing, Custom Automations, etc.)

• For personalized projects, a deposit is usually required to begin the work. This deposit is non-refundable.

• If the client decides to stop the project before final delivery, only the portion of the services not yet performed may be eligible for a partial refund, after deducting the work already completed.

3. Subscriptions (SaaS, Maintenance, Digital Tools, etc.)

• Subscription fees (monthly or yearly) are non-refundable once the billing period has started.

• Clients may cancel their subscription at any time, and no future payments will be charged after cancellation.

4. Exceptions

A refund may only be granted in the following cases:

• Duplicate charges or payment processing errors.

• Product not delivered within the promised timeframe (unless the delay was caused by the client).

5. Refund Request Process

For any refund request, please contact us at:
📧 spaceheltop@gmail.com
Include your order number, purchase date, and the reason for your request.

We will review and process your request within 7 to 14 business days.